Shipping:
Please refer to the charts below to calculate shipping Charges of your order before taxes, These are determined by the shipping country.
| Warehouses | Country | Delivery Times | Processing Times |
| USA warehouse | United State,Canada |
United States:2-5 business Days Other American Countries: 5-7 avg. business days |
1 Business Day |
| UK warehouse | United Kingdom,Germany |
United Kingdom,Germany:2-4 avg.business days Other Europe Countries ：7-15 business days |
1 Business Day |
| DE warehouse | Germany |
Germany：2-4 avg.business days Other Europe Countries: 7-15 avg. business days |
1 Business Day |
| AU warehouse | Australia | 5-7 avg. business days | 1 Business Day |
Please note:
a) No order will be shipped on holidays. Purcase may not be processed until the following business day. Business Day is From Monday to Friday.
b) Time and cost of transit vary depending on where you’re located and where your package is coming from and can be considerably high of international destinations.
c) Before you place an order, you can send email to us(services@myslimbelle.com), ask customer service to get the discounted shipping costs.
About International Shipping
a) Slimbelle is not responsible for import duties since each country have its own policies. Our shipping times are gauranteed, however, local customs office in your country can cause delays in the delivery time of your order.
b) International shipping with tracking service.
Return:
We accept return on products. Customers have the right to apply for return within 7 days after the receipt(Once beyond 7 days, we won't offer free exchange or free return service, please keep a good contact during this period).
| Refund Policy | Buyer pay the shipping cost | Seller pay the shipping cost | Photo provided | Exchange available | Communication |
Dislike/Unsuitable | √ | Contact within 7 days after the receipt | |||
Change style, color or size | √ | ||||
Shipping wrong items | √ | √ | |||
Quality problem | √ | √ | |||
Artificial reason | × | × | × | Unacceptable |
Note:
1.If you want to return it within 7 days, please keep the item in original condition, items which had been used or washed is not allowed to return any more.
2.20% restocking fee will be applied for all returned merchandise. Because Slimbelle doesn't sell refurbished or previously owned products.
3.For hygiene purposes, we do not accept returns or exchanges of panties and boxers except when there is a manufacturing defect.
Return & Exchange Method
Please contact our Slimbelle services representatives within 7 days of receipt of your hair via mail.
Email:services@myslimbelle.com
Please indicate the reason you want to exchange or return, please attach any applicable files.
Step 2
Our customer services representatives will process your return/exchange request within 1-2 business days.(except for holidays and vacations)
After the return/exchange request has been authorized, our customer service will send you a Return&Exchange address to you.
Step 3
Please ship the items back to the address we provide to you, please include the order number.You're also responsible for the return shipping charge.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
Please do email us the tracking number to services@myslimbelle.com after you have shipped your package.
